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The Failure to Engage: Understanding the Mechanism that Determines Employee Engagement and Micro-Innovation - John Bernard

The Failure to Engage: Understanding the Mechanism that Determines Employee Engagement and Mico-Innovation
- John Bernard

Bernard feels that micro-innovation (incremental improvement) -- driven by employees -- is the secret to transforming the customer experience, accelerating revenue growth, and reducing costs and that the full engagement of people is simply a competitive necessity.


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The Failure to Engage

John Bernard is the principal architect of the NOW Management System and a syndicated newspaper columnist (41 U.S. Business Journals) and  a columnist for Governing.com.

Bio Source: changethis.com 10-6-12

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Sales Training - Motivation
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