A manifesto is a short, actionable book that is given away to spread ideas
and help connect with like-minded people.
Puttin a Signature on Customer Experience - Michael
Kanawaza offers strategic tools and ideas for customer experience
to reach it’s full impact ... addressing it as a strategic agenda item on par with and actually integrated with
corporate strategy, managing the brand, and new product development.
is the link for your free download
(just right click and click “Save Target
Putting a Signature
on Customer Experience
Michael Kanazawa is a Managing Director of Bedrock Consultants focusing on strategic
transformations with the executive teams of Fortune 500 and multi-national companies to accelerate the achievement
of their transformation goals. He is the co-author of the award winning book: Big Ideas to Big
Bio Source: changethis.com 4/30/12